Shipping & Return
Shipping Rates & Delivery
Shipping rates will be calculated at checkout subject to the size and weight of your order.
Orders will be processed and handed to the courier the following day.
- Orders placed on Thursdays will be processed the following Saturday.
- For urgent delivery requests, same-day delivery within Dubai can be arranged via direct correspondence with us
We aim to have your order delivered within 1-3 days (UAE) or 3-5 days (GCC). National holidays may delay your shipment. Delivery times are merely estimates and may vary depending on your location. A tracking number will be sent to you by email and/or SMS once your order has been shipped. Feel free to contact us for any updates regarding your order.
Multiple Shipments may appear separately on your monthly statement.
International Shipping Charges
International orders may be subject to the customs duty & import procedures of the destination country and therefore the total cost of shipping cannot be estimated at checkout. We accept no responsibility for import/customs charges on international orders.
All items are carefully inspected before packing. Please check the contents of your order carefully upon receipt. If damaged, please refuse receipt of your delivery.
We try our best to visually represent the products sold as faithfully as we can, however, many items have variations that may not be as displayed. Items may not be returned based on such variations. If you wish to see a photo of the exact item you will be receiving, let us know before purchasing and we'll be happy to help.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make a correction. You must provide proof of purchase.
RETURNED ITEMS WILL BE REFUNDED IN THE FORM OF A DISCOUNT CODE FOR THE EQUIVALENT VALUE. SHIPPING AND HANDLING FEES WILL NOT BE REFUNDED.
We have a 7-day return policy for UAE orders, and 14 days for international orders. Return requests must be made within these respective timeframes. To initiate a return, you can contact us at firstname.lastname@example.org . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted. Return shipping will be at the buyers expense, we accept no liability for lost or damaged goods during return transit. Items damaged in transit will not be accepted for return, exchange or refund.
We do not offer exchanges. The fastest way to exchange an item is to return the item you have, and once the return is accepted, the equivalent value will be issued in the form of store credit with which to purchase the new item.
Payments & Order Confirmation
Card payments are processed by RAK BANK payment gateway and charged in AED. Once your order has been placed and the payment successfully processed, you will receive a confirmation email to the address used at checkout. You will receive another email with your tracking number when your order has been received by the courier. Further updates may be sent to you by email or SMS directly from the courier.